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Frequently Asked Questions

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  • How do I find the nearest Parcel Point?
  • Simply enter the postcode or town on the locator page of this web site and the most local Parcel Points will be listed.
  • Will my parcel be safe?
  • Any parcels will be kept securely in a locked room until collection. Parcel Points UK Limited will accept liability for parcels up to a maximum value of £500, terms & conditions apply.
  • When can I collect my parcel?
  • Your parcel may be collected during the opening hours of your local Parcel Point, details of which are available on this website via the locator .
  • Do I need identification to collect my parcel?
  • To collect any parcel you must take proof of identity, preferably a passport or driving licence.
  • Can someone else collect my parcel?
  • Yes they can, by prior arrangement with the relevant Parcel Point. The third party will also need to provide proof of identity.
  • How much does the service cost?
  • The charge for the service is £1.00 for each parcel, which must be paid upon collection.
  • Is there a maximum size and weight for parcels?
  • There is a maximum weight of 20kg and any parcel should not exceed 1.5 metres in length, with a maximum combined length and girth of 3 metres (girth to be measured around thickest part).
  • Can I drop off a parcel for someone to collect later?
  • You may leave your parcel at any chosen Parcel Point to await collection by a third party. The recipient would have to pay a £1.00 fee to the Parcel Point.
  • How often can I use this service?
  • You may use Parcel Points as often as you wish.
  • What if there are no Parcel Points near to me?
  • Please recommend your local pub, garage or off licence on the nomination form and we will contact that business with the intention of signing them up as a new Parcel Point site.
  • If my chosen Parcel Point happens to be my local pub, is it compulsory to have a drink when collecting my parcel ?!
  • No, but it is an excellent opportunity to make collecting your parcel a very enjoyable experience!